Bridging Healthcare & Technology for Seamless Care.
At ValueMap Technologies, we specialize in end-to-end digital transformation for healthcare, leveraging Microsoft Dynamics 365, Salesforce Health Cloud, and ServiceNow solutions to unify data, enhance patient experiences, and optimize workflows. Our expertise spans across ERP, CRM, ITSM, AI-driven analytics, and regulatory compliance, ensuring seamless EHR/EMR integration, automated processes, and secure, scalable solutions for providers, payers, and pharmaceutical organizations. With 24x7 managed IT services, cloud migration, and proactive support, we help healthcare businesses streamline operations, improve patient engagement, and stay compliant in an evolving industry.
Microsoft Dynamics 365 for Healthcare
01.
Healthcare ERP & Financial Management
Business Scenario
Healthcare organizations often struggle with fragmented systems for patient care, finance, procurement, and HR, leading to inefficiencies, compliance risks, and poor financial visibility. Manual processes, siloed data, and outdated reporting tools make it difficult to manage costs, streamline operations, and ensure regulatory compliance.
Microsoft Dynamics 365 provides an integrated ERP and financial management solution tailored for healthcare. It centralizes financials, procurement, HR, and inventory management, offering real-time insights, automation, and robust reporting. With built-in compliance features, Dynamics 365 enhances financial transparency, supports budgeting and forecasting, and improves operational efficiency. Healthcare providers gain agility to manage costs, allocate resources effectively, and deliver better patient outcomes while maintaining compliance with industry standards.
Dynamics 365
Modules Used
Dynamics 365 Finance – Financial planning, invoicing, revenue tracking
Dynamics 365 Supply Chain Management – Inventory, procurement, and logistics
Dynamics 365 Business Central – Integrated financial and operational management for smaller healthcare institutions
Dynamics 365 Human Resources – Workforce and payroll management
Performance Improvements &
Business Benefits
Automated billing & claims processing reducing errors and improves efficiency.
Cost optimization through real-time financial insights helps in budget control.
Regulatory compliance is automated reporting, and audits ensure compliance with financial regulations.
Streamlined procurement reducing wastage and ensures optimal inventory levels.
Orchestrate Smarter Care
with Dynamics 365 Automation
02.
Care Coordination & Workflow Automation
Business Scenario
Healthcare organizations often struggle with fragmented care processes, inefficient communication among care teams, and delayed patient follow-ups, leading to compromised patient outcomes and increased administrative burdens. Manual workflows make it difficult to track patient journeys, coordinate across departments, and ensure timely interventions.
Microsoft Dynamics 365 enables healthcare providers to streamline care coordination through automated workflows, centralized patient data, and real-time collaboration tools. With integrated case management and customizable care pathways, teams can automate appointment scheduling, alerts, and follow-ups. Dynamics 365 ensures seamless data sharing across departments, improving communication and reducing errors. This results in more proactive, personalized patient care, better resource utilization, and enhanced overall efficiency in healthcare delivery.
Dynamics 365
Modules Used
Dynamics 365 Customer Service – Case management for patient inquiries and concerns
Dynamics 365 Field Service – Home healthcare visit scheduling and management
Power Automate – Automating administrative tasks and approvals
Microsoft Teams Integration – Secure collaboration among healthcare professionals
Performance Improvements &
Business Benefits
Faster response times through automated workflows reduce delays in patient care.
Better resource allocation optimizing scheduling for healthcare professionals.
Improved patient outcomes enhancing communication leads to better care coordination.
Reduced administrative burden automation eliminating repetitive manual tasks.
Reliable IT. Resilient Care.
Powered by ServiceNow ITSM
ServiceNow for Healthcare
01.
Healthcare IT Service Management (ITSM) for Hospital IT Support
Business Scenario
A large hospital faced recurring issues with fragmented IT support systems, delayed incident resolution, and lack of visibility into service performance. Clinicians and staff frequently experienced system downtimes, slow response times, and inefficient communication with the IT department—impacting patient care delivery and operational efficiency.
Implementing ServiceNow ITSM streamlined the hospital’s IT support processes by centralizing incident, problem, and change management on a unified platform. Automated workflows enabled faster ticket resolution, while integrated dashboards provided real-time performance insights. The self-service portal empowered healthcare staff to report and track issues easily. As a result, IT responsiveness improved significantly, downtime reduced, and overall service quality aligned better with the hospital’s critical care objectives.
ServiceNow
Modules Used
IT Service Management (ITSM) – Incident, Problem, and Change Management
Customer Service Management (CSM)
HR Service Delivery (HRSD) – Case Management
Virtual Agent & AI Chatbot
Performance Improvements &
Business Benefits
Reduced Downtime improving staff productivity through faster resolution of IT issues ensures critical hospital systems remain operational.
Faster Response Times through automated workflows reducing complaint resolution time.
Regulatory Compliance ensuring complaints are logged and addressed per HIPAA and other regulatory standards.
Enhanced Patient Satisfaction through structured approach to complaint handling builds trust and improves the patient experience.
Turning Compliance Complexity into
Operational Clarity with ServiceNow
02.
Healthcare Regulatory Compliance Management
Business Scenario
Healthcare organizations face increasing challenges in managing regulatory compliance due to evolving laws such as HIPAA, HITECH, and regional data privacy regulations. Manual tracking of compliance tasks, audits, and policy updates often results in errors, delays, and increased risk of non-compliance, leading to potential fines, reputational damage, and operational inefficiencies.
ServiceNow offers an integrated Compliance Management solution tailored for healthcare, streamlining the management of regulatory requirements through automation, real-time dashboards, and centralized documentation. The platform enables proactive risk identification, simplifies audit processes, and ensures consistent policy enforcement across departments. With automated workflows, healthcare providers can maintain continuous compliance, reduce administrative overhead, and improve patient data protection while staying aligned with dynamic regulatory changes.
ServiceNow
Modules Used
Governance, Risk, and Compliance (GRC)
Policy and Compliance Management
Audit Management
Performance Improvements &
Business Benefits
Reduced Audit Risks by automated tracking ensures no compliance gaps.
Lower Operational Costs by reducing manual compliance efforts.
Real-time Monitoring via dashboards provide up-to-date compliance status.
Optimize Assets. Minimize Waste. Maximize Care
Empowering Healthcare with ServiceNow
03.
Healthcare Asset and Inventory Management
Business Scenario
Healthcare organizations often struggle with fragmented asset tracking systems and manual inventory processes, leading to misplaced equipment, delayed patient care, and increased operational costs. The lack of real-time visibility into medical assets and inventory across multiple departments results in underutilization, duplicate purchases, and compliance risks.
ServiceNow’s Healthcare Asset and Inventory Management solution centralizes asset tracking, automates inventory workflows, and ensures real-time visibility across the organization. Through a single digital platform, hospitals can monitor medical equipment lifecycles, streamline procurement, and improve maintenance scheduling. Integration with CMDB and mobile capabilities ensures accuracy, compliance, and operational efficiency. The result is optimized asset utilization, reduced costs, and improved patient care delivery through timely availability of critical medical equipment and supplies.
ServiceNow
Modules Used
Asset Management
CMDB (Configuration Management Database)
IT Operations Management (ITOM)
Performance Improvements &
Business Benefits
Cost Savings with deduced unnecessary asset purchases due to better tracking.
Improved equipment uptime through preventive maintenance schedules minimizing breakdowns.
Compliance and audit readiness maintaining an accurate log of medical equipment for audits.
Clearer Communication, Faster Payments :
Simplifying Patient Billing via SmartCOMM
Customer Communication Management (CCM) for Healthcare
01.
Patient Correspondence and Billing Statements
Business Scenario
Healthcare organizations face challenges in managing patient correspondence and billing statements due to outdated, manual processes. Patients receive unclear, inconsistent, or delayed communication, leading to confusion, payment delays, and increased support calls. Compliance risks arise due to evolving regulations like HIPAA and GDPR. Legacy systems lack scalability, personalization, and omnichannel delivery, affecting patient experience and operational efficiency.
SmartCOMM streamlines patient communication by automating document generation, ensuring clear, personalized, and compliant billing statements and correspondence. It integrates with EHR and billing systems to provide real-time, omnichannel delivery (email, SMS, and print), reducing errors and improving engagement. With SmartCOMM, healthcare providers enhance patient satisfaction, accelerate payments, and reduce administrative overhead, ensuring secure, efficient, and regulatory-compliant communications.
SmartCOMM
Modules Used
SmartCOMM Template Designer: Creates templates for billing statements and correspondence.
SmartCOMM Interactive Communications: Enables personalized communication with dynamic content.
SmartCOMM Batch Processing: Automates the bulk generation and delivery of statements.
SmartCOMM Interactive Communications: Provides self-service, on-demand statement generation for patients.
Performance Improvements &
Business Benefits
Automatic billing statement generation, reducing manual efforts, efficiency gains and processing time by up to 50%.
Personalized and clear billing communication leads to faster payment cycles and reduces overdue accounts.
Moving to digital channels reduces printing and mailing costs significantly.
Secure Documents, Streamlined Consent,
Smarter Healthcare with SmartCOMM
02.
HIPAA-Compliant Document Delivery and Consent Management
Business Scenario
Healthcare providers often face challenges in securely delivering patient documents and managing consent forms in compliance with HIPAA regulations. Traditional methods such as paper-based delivery or unsecured digital channels can lead to data breaches, delayed communication, and non-compliance risks. These inefficiencies not only compromise patient trust but also expose organizations to regulatory penalties.
SmartCOMM offers a streamlined, HIPAA-compliant solution for secure document generation and delivery. It enables personalized communications across channels—email, portal, or print—ensuring end-to-end encryption and audit trails. Integrated consent management allows patients to digitally review and sign forms, enhancing accessibility and turnaround time. With SmartCOMM, healthcare organizations can improve operational efficiency, ensure compliance, and deliver a seamless, patient-centric communication experience.
SmartCOMM
Modules Used
SmartCOMM Digital Forms: Enables digital form filling and e-signature collection.
SmartCOMM Interactive Communications: Delivers secure, personalized compliance documents.
SmartCOMM Batch Processing: Automates bulk document delivery for compliance reporting.
Performance Improvements &
Business Benefits
Faster compliance processing reduces document turnaround time from weeks to days.
Improved security and encrypted communications prevent unauthorized access to sensitive information.
Cost reduction eliminates paper-based consent forms and storage costs.
Regulatory adherence ensuring compliance with all healthcare privacy laws.
Intelligent Care, Delivered with Empathy:
Powered with Salesforce and AI
Salesforce for Healthcare
01.
Patient-Centric AI-Driven Care Management
Business Scenario
Healthcare providers often struggle with fragmented patient data, delayed interventions, and lack of personalized care pathways. This leads to suboptimal patient outcomes, higher readmission rates, and increased operational costs. Traditional care management systems are reactive and lack the intelligence to proactively identify high-risk patients or recommend timely interventions.
Salesforce Health Cloud, integrated with AI-driven analytics and patient engagement tools, enables a unified 360-degree view of each patient. AI models identify at-risk individuals and suggest personalized care plans, while automated workflows ensure timely outreach and care coordination. With real-time data insights and seamless collaboration across care teams, providers can deliver proactive, personalized, and efficient care—resulting in better health outcomes, improved patient satisfaction, and reduced healthcare costs.
Salesforce
Modules Used
Salesforce Health Cloud – Centralized patient profiles, care plans
Salesforce Experience Cloud – Patient portals for self-service
Salesforce Service Cloud – Case management and support automation
MuleSoft (Integration Platform) – Data integration from EHRs and external health sources
Salesforce Einstein AI – Predictive analytics for patient outcomes
Performance Improvements &
Business Benefits
Significant reduction in administrative burden by consolidating patient data and 40% faster identification of high-risk patients.
Improvement in patient satisfaction through personalized engagement with 30% reduction in hospital readmissions through proactive interventions.
Improved care coordination leading to better health outcomes.
From Outreach to Outcomes:
Marketing Automation with Salesforce
02.
Marketing Automation for Healthcare
Business Scenario
Healthcare providers often struggle with fragmented patient data, inconsistent outreach, and lack of personalized communication. Manual marketing efforts lead to missed appointment reminders, generic health education, and poor patient engagement. This inefficiency not only reduces patient satisfaction but also impacts care outcomes and revenue cycles.
Salesforce Marketing Cloud empowers healthcare organizations with automated, patient-centric marketing. By integrating with electronic health records (EHRs), it enables tailored messaging based on patient history, demographics, and behaviours. Automated email, SMS, and journey mapping ensure timely appointment reminders, preventive care alerts, and personalized wellness content. This streamlined approach enhances patient engagement, improves care compliance, and drives better health outcomes while optimizing marketing efforts and resource utilization for healthcare providers.
Salesforce
Modules Used
Salesforce Marketing Cloud – Personalized patient outreach
Salesforce Health Cloud – Data-driven campaign segmentation
Salesforce Experience Cloud – Patient education portals
Salesforce Pardot – B2B healthcare marketing for providers and payers
Performance Improvements &
Business Benefits
40% increase in patient acquisition through targeted campaigns
30% improved engagement with personalized health content
Higher ROI on marketing spend with automated campaign tracking
Achieving Value Together
In Healthcare
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